Health Benefit Exchange Training

Please visit the Retail Store Opportunities Tab to view the Webinar training and complete the Exam.

Welcome Trainees

Important Information: kynect is ready for the start of Open Enrollment 3 on Sunday, November 1st, with at least 2 issuers and up to 7 issuers offering coverage in every county for 2016. This is the largest number of carriers in the individual market in Kentucky since the late 1990s.

Kentucky Health Cooperative members will not be passively reenrolled so they will need to shop for other plans. kynect is working on a client list for agents and kynectors of Co-op members who will need help picking a plan for 2016. The list will include contact information for the member and current plan information. kynect's goal is a smooth transition. Policyholders with questions about their current coverage can contact the Co-op or the Kentucky DOI (800-595-6053). DOI will be working the Kentucky Health Cooperative to assure that services are delivered and current policies are honored. Questions about open enrollment should be directed to kynect.

kynect will be opening two stores for Open Enrollment – one in Lexington and one in Louisville – to help consumers with new applications and renewals. An email will be sent out next week with more details about store training requirements, testing procedures, signing up policies and schedules, and opening and closing dates.

KOHBHIEWelcome to KOHBIE-TRIS, the Kentucky Office of Health Benefit and Information Exchange (KOHBIE)'s Learning Management System. KOHBIE-TRIS makes it easy to manage your training requirements for kynect, Kentucky's Healthcare Connection. From notification through completion of training requirements, KOHBIE-TRIS allows you to be aware of, register for, and complete required, supplemental, and recertification training offerings. If this is your first time taking kynect training, you need to submit this online form. Once this information has been processed, you will receive an email notification to create your account. It is highly recommended that you add to your email contacts to ensure receipt of email notifications.

If you have not completed your new account registration, please click here to access the KOHBIE-TRIS Training Registration system or online KOHBIE Trainings. Once you have created your account, you may click the links at the top of the page to navigate our system. NOTE: YOU MUST HAVE FIRST RECEIVED AN EMAIL INVITATION FROM KOHBIE-TRIS IN ORDER TO COMPLETE THIS ACCOUNT REGISTRATION PROCESS.

It's easy to use KOHBIE-TRIS. If you took your required training for kynect for the 2014/2015 Open Enrollment period, you already have an account. Just click on the Web-Based Training Courses above and log in.

kynect Training Requirements

KOHBHIEkynect 2015/2016 Open Enrollment certification and recertification training will be available prior to the 2016 Open Enrollment Period (OE3) and each certified assister type will receive notification via email as soon as it becomes available. It will be administered the same way as before through KOHBIE's training vendor (EKU Training Resource Center) and their online training system (KOHBIE-TRIS). All assister types will be required to complete the kynect recertification training no later than November 15, 2015. Please be sure to look for the GREEN checkmark to determine that you have completed that course. If you have NOT completed the course, you will see a RED arrow.

kynect recertification training for all assister types is required annually. In order to obtain and maintain your kynect recertification, you must complete the supplemental training that was available in April 2015 as well as the kynect recertification web-based training that is forthcoming in the fall of 2015. There is no exam for the kynect recertification training. KOHBIE will also update the original training modules and materials as some of the federal guidelines, and the system, have changed since the first open enrollment period. Email notifications will be sent out as soon as these updates are available for review, including the rest of the web-based trainings required for 2015/2016 Open Enrollment.

If any NEW assisters wish to participate with kynect, they will be required to complete the initial set of kynect web-based training modules, complete ALL kynect Self-Service Portal Supplemental training modules, the 2015/2016 recertification web-based training modules, and complete and pass the exam with a minimum score of 80%.

kynect Training Materials

KOHBHIEThe Kentucky Office of Health Benefit and Information Exchange’s Open Enrollment 2015/2016 kynect training materials provide you with a robust set of materials to support you while working in the field. Below are some highlights to the changes made to the training materials available to you.

NEW and UPDATED kynect Training Manual: This manual contains detailed descriptions of kynect policies, Kentucky’s healthcare coverage options, insurance agent and kynectors’ responsibilities and an overview of the system functionality. New insurance agents and kynectors should read the training manual for an understanding of kynect and their role within Kentucky’s Health Benefit and Information Exchange. Experienced insurance agents and kynectors should review the manual for updated information. All should use the manual throughout the year as a point of reference to better serve your clients.

NEW and UPDATED Quick Reference Guides (QRGs): QRGs provide a detailed explanation of “hot topics” and complicated subject matter for insurance agents and kynectors working in kynect.

NEW and UPDATED Job Aids: Job aids are step-by-step instructions on completing common processes in kynect.

NEW and UPDATED Quick Start Guide (QSG): To support new insurance agents and kynectors in getting started using kynect from day one. This QSG covers the initial steps to support an individual in kynect including setting up an account, helping individuals create accounts, starting an application on kynect, and using the insurance agent /kynector dashboard.

Also introducing:

* Webinars on Special Topics

* NEW SHOP Training and Videos for Agents and kynectors

* NEW SHOP Training and Videos for Employers and Employees

Thank you,

Important Updates
Consumer Decision Tool – Shopping 3.0 Video--October 2015
Quick Reference Guide: Shopping 3.0 Consumer Decision Tool--October 2015
2016 QHP and Medicaid
KOHBIE Newsflash Loss of APTC CSR
Newsflash: Passive Renewal Outcomes and Scenarios
Agent and kynector Workshop: Enhancements to the Individual and SHOP Markets
Understanding the Application Process: Agent and kynector Workshop FAQs
Understanding the Application Process: Workshop Slides
2015 Agent Portal Workshops FAQS
2016 Individual QHP and SADP Maps by Corresponding County for Individual Market
2016 kynect Issuer Service Areas Listed by County – TableFormat
Overview of 2016 Plans Offered on kynect
Quick Reference Guide: Agent Portal for Agents
Health Benefit Exchange Training

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